Welcome to "Customer Driven Service". So what can you expect to gain from this report? Tools. Tools to help you be more successful with your customers.
You have a toolbox of skills for working with customers now. You may discover an old tool - one you haven't used in a while and decide to take it out, polish it up, and start using it again. Or maybe you will discover a new use for an old tool. One you had, but never thought of using with customers. Or, perhaps you'll discover a totally new tool, one you never even new existed.
Explore all the tools as you go. Don't decide right away whether a particular tool is for you or not. Keep your tool box open. Try them all out during the program. At the end, you will have a chance to decide which tools you want to carry.
Delivering quality customer service should be of concern to anyone in business who is in contact with anyone else. Service cuts across all functions of an organization - sales, management, from line personnel such as secretaries, receptionists and telephone operators, and obviously customer service departments. Consequently, this report is essential for:
- Service Professionals
- Sales Professionals
- Managers concerned with using service as a competitive advantage
- Employees at any level within a business who wish to improve their level of service
Download this free report to understand these concepts in more detail.
About the author:
Dr. Tony Alessandra has a street-wise, college-smart perspective on business, having been raised in the housing projects of NYC to eventually realizing success as a graduate professor of marketing, entrepreneur, business author, and hall-of-fame keynote speaker. He earned a BBA from the University of Notre Dame, an MBA from the University of Connecticut and his PhD in marketing from Georgia State University.
In addition to being president of Assessment Business Center, a company that offers online, 360º assessments, Tony is also a founding partner in The Cyrano Group and Platinum Rule Group--companies which have successfully combined cutting-edge technology and proven psychology to give salespeople the ability to build and maintain positive relationships with hundreds of clients and prospects.